Heuristic Evaluation & Redesign Proposal for Income Tax India Website
To evaluate the UX of the Income Tax India website’s homepage, identify usability issues using Nielsen’s heuristics, and suggest improvements for a more user-friendly, accessible experience.
Redesign
1
Public Sector
Heuristic Evaluation
Why This Evaluation?
Filing taxes is a high-stress, high-stakes task, and users expect clarity, guidance, and error-free processes. However, government portals are often known for cluttered layouts, poor navigation, and jargon-heavy content, which can frustrate users.
Visibility of System Status
Exisiting UI
Updated UI
Match Between System & Real World
Exisiting UI
Updated UI
User Control & Freedom
Exisiting UI
Updated UI
Consistency & Standards
Exisiting UI
Updated UI
Error Prevention
Exisiting UI
Updated UI
Recognition Rather Than Recall
Exisiting UI
Updated UI
Flexibility & Efficiency of Use
Exisiting UI
Updated UI
Aesthetic & Minimalist Design
Exisiting UI
Updated UI
Help Users Recognise, Diagnose & Recover from Errors
Exisiting UI
Updated UI
Help & Documentation
Exisiting UI
Updated UI
Conclusion
This evaluation highlighted the importance of clarity, guidance, and consistency in government digital services. Small improvements, like better labels or progress indicators, can make a significant difference in reducing user stress during critical tasks like tax filing. The process also reinforced my belief that heuristics are a powerful, lightweight tool for identifying usability issues early on.